Return Policy

At MM Business BV, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. In this document, we clearly explain our return policy.

Conditions for Returns

• You may only register a return after you have physically received the item.
• Return costs are entirely the responsibility of the customer, including international shipping costs.
• Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
• Trying on items is allowed, but wearing them is not permitted.
• Returning products that were intentionally ordered in multiple sizes with the intention of (partially) returning them is not allowed.

Return Process

1. Register your return via info@jamessarahnewyork.com within 14 days after receiving the item.
2. You will receive the return address of our supplier (located in China).
3. You send the item back at your own expense, including any customs duties or shipping costs.
4. We always recommend using a shipping method with track & trace.

Refunds

After the item has been received at the return address and approved based on its condition, the purchase amount will be refunded within 14 days via the original payment method.

Liability

• We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.
• If an incorrect address is provided, this is the responsibility of the customer.
• Errors in the address must be reported within 24 hours after placing the order.

Contact

For questions regarding returns, you can contact us via info@jamessarahnewyork.com.